{"id":19563,"date":"2025-02-28T15:58:45","date_gmt":"2025-02-28T14:58:45","guid":{"rendered":"https:\/\/www.voegtlin.com\/faq\/error-message-software-get-red-y-unsupported-firmware\/"},"modified":"2025-02-28T15:58:45","modified_gmt":"2025-02-28T14:58:45","slug":"error-message-software-get-red-y-unsupported-firmware","status":"publish","type":"faq","link":"https:\/\/www.voegtlin.com\/en\/faq\/error-message-software-get-red-y-unsupported-firmware\/","title":{"rendered":"Error message Software get red-y: Unsupported firmware"},"content":{"rendered":"<p>In this example, devices delivered with the current firmware v6.1.08 receive the error message: \u2018Unsupported firmware\u2019, when they get connected to the software get red-y Version 5.6.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-19561 size-medium\" src=\"https:\/\/www.voegtlin.com\/data\/\/voegtlin-mass-flow-get-red-y-firmware-error-en-450x252.webp\" alt=\"get red-y Software \u2013 Firmware Error\" width=\"450\" height=\"252\" srcset=\"https:\/\/www.voegtlin.com\/data\/voegtlin-mass-flow-get-red-y-firmware-error-en-450x252.webp 450w, https:\/\/www.voegtlin.com\/data\/voegtlin-mass-flow-get-red-y-firmware-error-en.webp 712w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/><\/p>\n<p>Software get red-y error message: <em>Unsupported firmware found<\/em><\/p>\n<p><strong>Reason:<\/strong> red-y smart or Industrial devices have a more recent firmware version (FW) than the one available on your currently installed get red-y software.<\/p>\n<p><strong>Possible consequence<\/strong>:\u00a0 This can in some cases lead to functional problems.<\/p>\n<p><strong>Solution:<\/strong> Updating to <a href=\"https:\/\/www.voegtlin.com\/data\/329-3017_ml_getredy.zip\">latest software get red-y version<\/a> will fix these issues.<\/p>\n<p>The latest software get red-y V5.x can be found in the download area of www.voegtlin.com.<\/p>\n<p><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\">Direct link: <\/span><a style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\" href=\"https:\/\/www.voegtlin.com\/data\/329-3017_ml_getredy.zip\">https:\/\/www.voegtlin.com\/data\/329-3017_ml_getredy.zip<\/a><\/p>\n","protected":false},"featured_media":16510,"template":"","meta":{"_acf_changed":false},"product":[3518],"class_list":["post-19563","faq","type-faq","status-publish","has-post-thumbnail","hentry","product-get-red-y-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.voegtlin.com\/en\/wp-json\/wp\/v2\/faq\/19563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voegtlin.com\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.voegtlin.com\/en\/wp-json\/wp\/v2\/types\/faq"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.voegtlin.com\/en\/wp-json\/wp\/v2\/media\/16510"}],"wp:attachment":[{"href":"https:\/\/www.voegtlin.com\/en\/wp-json\/wp\/v2\/media?parent=19563"}],"wp:term":[{"taxonomy":"product","embeddable":true,"href":"https:\/\/www.voegtlin.com\/en\/wp-json\/wp\/v2\/product?post=19563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}