PRECISION GAS FLOW METERS & GAS FLOW CONTROLLERS

Frequently Asked Questions

Frequently Asked Questions (FAQs)

Is there a possibility for a remote maintenance in the event of malfunction?

Yes. In some cases it is convenient when we can access the client’s PC directly and solve issues online. Please contact us!
You can download the free software TeamViewer for remote support here.

Important note: New software release get red-y (from V 5.7.0.6 and higher) available

In addition to numerous improvements, this version contains a firmware update feature for devices of the red-y smart & industrial series to the current firmware version 6.1.12*.

More information about the Software, Firmware-Update, Release Note and additional FAQs

Download current get red-y software

*Only for devices from SN 160000 and higher