Frequently Asked Questions (FAQs)
Is there a possibility for a remote maintenance in the event of malfunction?
Yes. In some cases it is convenient when we can access the client’s PC directly and solve issues online. Please contact us!
You can download the free software TeamViewer for remote support here.
Yes. In some cases it is convenient when we can access the client’s PC directly and solve issues online. Please contact us!
You can download the free software TeamViewer for remote support here.
Important note: New software version get red-y released September 20, 2023
In addition to numerous improvements, this version contains a firmware update feature for devices of the red-y smart & industrial series to the current firmware version*.
More information about the Software, Firmware-Update, Release Note and additional FAQs
Download current get red-y software
*Only for devices from SN 160000 and higher
