Frequently Asked Questions

Frequently Asked Questions (FAQs)

The measuring range is too large/too small. Can the final value of the device be adapted on site?

The mass flow meters and controllers of the red-y smart series and red-y industrial series have a very large dynamic range and can be converted to a certain extent on site. A measuring device can be reprogrammed with the help of our service department by means of the get-red-y software. You will receive a password (valid for one day) for enabling this advanced function. Please contact our service department for more information.

Important note: New software release get red-y (from V and higher) available

In addition to numerous improvements, this version contains a firmware update feature for devices of the red-y smart & industrial series to the current firmware version 6.1.12*.

More information about the Software, Firmware-Update, Release Note and additional FAQs

Download current get red-y software

*Only for devices from SN 160000 and higher